Frequently Asked Questions

Below are some of the most frequently asked questions.
If your question is not listed below, please call Contact Us.
Question: What methods of payment do you accept?
Answer: We accept VISA, Mastercard and Discover online using our secure server. We also accept Pay Pal and *COD.

* An additional charge of $12.00 will be added for COD's. Please call 330-879-5650 to order by COD.
Question: How long does it take before I will receive my order?
Answer: Please allow up to three weeks to receive your order. You will receive a confirmation email once your order has been processed.
Question: How can I be notified when new products are available?
Answer: If you would like to be notified of new products and other updates, please join our Newsletter. Join Now.
Question: What is your return policy?
Answer: We will replace merchandise that is determined to be damaged, or for any errors made in shipping.

There will be a 15 percent restocking fee on all returns.

We do not cover or reimburse shipping on returns.

For more information, please view our Return Policy.

Question: What method of shipping do you use?
Answer: We ship all orders by way of UPS. Should you need alternative shipping arrangements, please contact us at 330-879-5650.

Click here for Shipping Rates & Information.

Question: Will you share my information from the Newsletter or from an order placed?
Answer: We do not share or sell any client information. For more information please see our Privacy Policy.
Question: How can I become a Wholesaler?
Answer: If you would like to become a wholesaler for Village Farmhouse Inc., simply complete our online application. Once you have been approved, we will email you the information for purchasing at wholesale prices. A vendor's license is required.

View our Wholesale Application.
Question: My Wholesale Account Changed! ... How do I log in?
Answer: Effective December 12, 2009, you will need to login (using the login link located at Wholesale Login) to receive your wholesale discount. Your discount will be applied at time of FINAL checkout. DO NOT enter your Wholesale ID in the Coupon Code Box. Once logged in you no longer need to enter your wholesale ID.

NOTE: You MUST have a Vendor License on File, if you have forgotten you password.

If you need assistance please call 330-879-5650 or use our online Contact Form. For technical issues with the web site - send your email to

Question: What is your mailing address?
Answer: Village Farmhouse Inc.
4666 Surmay Ave SW
Canton, OH 44706